Privacy Policy

At SnapCaption, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our professional code replacement tool for sports photography.

1. Information We Collect

Information You Provide to Us

• Account Information: When you create an account or subscribe to our Pro Membership, we collect your email address, username, and payment information (processed securely through our payment providers).
• Custom Codes Database: Your commonly used caption codes are stored in our secure Supabase database, allowing you to access your personalized workflow from any device.
• User Preferences: Team abbreviations, code formats, and other customization settings you create within the app.
• Support Communications: Information you provide when contacting our support team or providing feedback.

Information Collected Automatically

• Usage Data: We collect information about your interactions with our app, including sports selected, teams viewed, and features utilized.
• Device Information: Browser type, operating system, device identifiers, and IP address for optimal service delivery.
• Analytics Data: Performance metrics and user behavior patterns to improve our service.
• Cookie Data: Essential cookies for authentication and session management.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our code replacement file generation service
• To manage your Pro Membership subscription and associated features
• To save and sync your custom codes across all your devices
• To improve our roster database and ensure accuracy
• To communicate important updates, new features, and system notifications
• To process payments securely through our payment partners
• To provide customer support and respond to inquiries
• To comply with legal obligations and protect our rights

3. Data Storage and Security

Supabase Database Security

Your custom codes and preferences are securely stored using Supabase’s enterprise-grade infrastructure:

• End-to-end encryption for all data in transit and at rest
• SOC 2 Type II certified security protocols
• Row-level security ensuring only you can access your data
• Regular automated backups with point-in-time recovery
• Geographic redundancy for maximum availability

Payment Security

All payment processing is handled through PCI-DSS compliant payment processors. We never store complete credit card numbers, CVV codes, or other sensitive payment details on our servers.

4. Data Sharing and Disclosure

We maintain strict policies regarding your data. We do not sell, trade, or rent your personal information to third parties. Information sharing is limited to:

• Service Providers: Trusted third-party services essential for operations (payment processing, cloud infrastructure, email delivery)
• Legal Compliance: When required by law, subpoena, or other legal process
• Rights Protection: To protect the rights, property, or safety of SnapCaption, our users, or the public
• Business Transfers: In the event of a merger, acquisition, or asset sale (with advance notice)
• Aggregated Data: Non-personal, anonymized data for industry analysis and improvement

5. Your Rights and Choices

You have full control over your personal information:

• Access Your Data: Request a complete copy of your stored information
• Update Information: Correct or update any inaccurate data
• Delete Account: Request complete deletion of your account and associated data
• Data Portability: Export your custom codes in standard formats
• Communication Preferences: Opt-out of non-essential emails
• Cookie Management: Control cookie preferences through your browser settings

6. Children’s Privacy

SnapCaption is designed for professional photographers and is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal information, we will promptly delete such information from our servers.

7. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure all international data transfers comply with applicable data protection laws and maintain appropriate safeguards to protect your information.

8. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account:

• Personal information is deleted within 30 days
• Backup copies are purged within 90 days
• Certain records may be retained as required by law
• Anonymized usage data may be retained for analytics

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (which we do not engage in).

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the “Last Updated” date
• Sending an email notification for significant changes
• Displaying an in-app notification when you next sign in